FAQ – Customer Support

  1. Educational Discount: Does Clearwater Composites offer an educational discount?
  2. Lead Time: How long does it take for orders to ship once placed?
  3. Return Policy: Can I return my order?
  4. ROHS Compliance: Are your parts ROHS compliant
  5. Shipping Method: Can I expedite my shipment?

Educational Discount: Does Clearwater Composites offer an educational discount?

We offer a 15% education discount on all education related projects. Reach out to a customer service representative for details.

Lead Time: How long does it take for orders to ship once placed?

Most orders placed before 12pm Central time (Monday-Friday) will ship that day via FedEx. Lead times may increase if additional services are selected.

Cutting: Add 1-2 Business Days

Sanding: Add 2-3 Business Days

In house clear-coat: Add 3-7 business days. Clear-coating is done once per week (typically on Thursday) Lead time is based on time of order.

Vendor clear-coat:For items 48″+ we typically outsource these to a vendor. Add 2-4 weeks.

Out of stock: In most cases, we can have additional parts made within 7-10 business days.

Return Policy: Can I return my order?

Products can be returned within 60 days of purchase.   You will be given credit upon our receipt of the returned product.  We reserve the right to reject returns of products used or damaged by the customer or designated as non-cancellable or non-returnable.   The return policy is a full refund minus a restocking charge of $10 or 10%, whichever is greater.   Shipping charges are not included in the refund.  Products that are returned and exchanged for other products are typically exempt from the restocking charge.

ROHS Compliance: Are your parts ROHS compliant

Our standard carbon fiber prepreg is Considered ROHS compliant. A formal document can be sent upon request

Shipping Method: Can I expedite my shipment?

Yes, air shipments are available through FedEx, UPS and US Postal Service. Charges will vary by product size and the shipment method. During the checkout process you can request for air shipment options. We will reply to your request within 1 hour of the order during our normal business hours.